This observation was made from the perspective of a consumer or customer. And you undoubtedly have a viewpoint that differs from mine. Make sure to include a message with that.
When you take a good look around, you may sometimes find yourself wondering: what exactly holds a certain organization together? And you may be wondering how it manages to stay together at all.
No two businesses are the same, but the fundamental principles of integrity, honesty, and taking responsibility for one’s actions remain the same no matter where you go in the world.
Managing a company, some suggestions:
Give your staff the respect they deserve. And by fairly, I mean that you shouldn’t penalize excellent employees while you’re trying to limit the damage that a poor worker is causing to your organization.
Sometimes consumers will not file complaints because they are concerned about the possibility of losing services that they need (necessary services). Therefore, if you receive one complaint about a specific person, it is possible that there are actually ten, fifteen, or even a hundred complaints about that person.
However, it is possible that the other ninety people who did not complain did not do so because they were “afraid of losing services” or because they were afraid of the repercussions, or it is possible that some of them never bothered to come back to your company.
Even if you don’t see a problem in your business, other people do, and because of this, the issue is not hidden, even though no progress is being made toward resolving it.
The vast majority of the time, management is unaware of the fact that a single employee who is providing poor customer service may, behind the scenes, be providing even worse service to their fellow employees.
And just like worried clients, fearful coworkers or coworkers who are being badgered or tormented by one sluggish employee can do damage to your company and cause you to lose business right in front of your eyes. And you, as the manager or supervisor of the firm, will be puzzled about how this is taking place.
Employees should be invited to meetings at least once per month and maybe more often than that. (All staff must attend). In addition, at that meeting, you should personally question every employee whether they are aware of any deficiencies inside the firm, and urge them to offer their views and recommendations for how this firm might be operated more effectively in order to make both the employees and the consumers pleased.
When you put all of this into practice, you will see that your happiness and productivity meters are both moving in an upward direction.
Therefore, maintaining a successful business that generates profits rather than incurring losses requires being fair not just to all of the firm’s customers but also to all of the workers who are employed by the company.
There are occasions when a manager at a firm is oblivious to the fact that a single employee is the root cause of a problem for the whole of the organization. This is what takes place whenever there is a provocateur working among the staff members.
Therefore, it is in an organization’s best interest to provide enough training for newly promoted managers so that a single dishonest worker does not bring down the whole company.
As soon as the store manager or main company management finds a solution to the issue of the one employee, things start picking up in the firm, and the company starts generating more money as a result.
When a firm chooses to show favoritism to a subset of its workforce rather than treating all of its workers with equity, the culture of the organization as a whole shifts, which may often be seen as very uncool.
Praise and praise your excellent staff. Slide any letters of recommendation or compliments that you get into the appropriate personnel files for the company.
You will notice significant development even in places where there was previously neither progress nor profit.
That’s how businesses retain their excellent employees, and that’s how they keep their employees’ and customers’ spirits up.
The more pleasant the environment is for workers, the more dedicated to their jobs those workers will be. Each month, the amount of money made and the amount of growth made by your business is directly proportional to the number of smiles you give out to the people who work for you.